BTN interview: Vivian Cheung, executive director airport operations, Hong Kong International Airport


World Travel Awards, the main authority that recognises and rewards excellence in tourism, has revealed its Asia and Oceania 2021 winners.

Hong Kong International Airport (HKIA) has a lot to rejoice, having been recognised as among the many greatest within the area by voters.

Here Breaking Travel News speaks to Vivian Cheung, government director of airport operations at Hong Kong International Airport, to learn how it feels to have gained.

Breaking Travel News: Congratulations in your victory on the World Travel Awards – with Hong Kong International Airport having taken the title of Asia’s Leading Airport. How does it really feel to have gained?

Vivian Cheung: We are honoured to be named because the Asia’s Leading Airport within the World Travel Awards for 2 consecutive years.

It is a sworn statement to our collective efforts at HKIA in sustaining the superb service high quality through the years.

The whole airport neighborhood works carefully collectively to uphold our professionalism and dedication to sustaining clean and environment friendly operations at HKIA, and offering protected and nice journeys to travellers.

Breaking Travel News: What was it that separated you out of your rivals on this discipline, what was it that caught the attention of voters?

VC: In addition to the intensive air community and the distinctive geographical benefit, the continual enhancements at HKIA allow us to differentiate ourselves amongst rivals.

HKIA has been actively making use of newest applied sciences with a view to enhancing passenger expertise and operational effectivity.

We have been utilizing biometrics and facial recognition applied sciences for the check-in and boarding procedures to supply a touchless and seamless airport journey for our passengers.

Other progressive applied sciences reminiscent of 5G infrastructure, digital apron administration system, autonomous electrical tractor and cleansing robots are additionally adopted to additional improve the operation effectivity and passenger expertise at HKIA.

Terminal 1 at HKIA is present process main enhancements to supply passengers with new vibrant experiences.

The enhancement mission will introduce new options together with themed boarding areas, a kids play space within the restricted space, in addition to a devoted leisure zone that includes new applied sciences for travellers, and a brand new roof backyard for passengers to calm down in inexperienced, open-air areas.

The Sky Bridge, the world’s longest airside bridge underneath building at HKIA that connects Terminal 1 and the North Satellite Concourse, will considerably scale back passengers’ travelling time between the 2 buildings and contributes to the relentless drive for service excellence at our airport.

HKIA has been dealing with the world’s highest worldwide air cargo quantity since 1996.

HKIA’s state-of-the-art amenities, excessive effectivity and reliability, intensive connectivity, particular items dealing with functionality, coupled with Hong Kong’s free port standing and streamlined customs course of, give Hong Kong a powerful aggressive benefit within the international provide chain.

Pharmaceuticals is a key progress space within the air cargo enterprise.

The Covid-19 pandemic is driving an enormous demand for vaccines transportation.

Starting February, HKIA has been dealing with the cargo of various Covid-19 vaccines.

HKIA is without doubt one of the few airports on this planet to be recognised by the International Air Transport Association (IATA) as a Partner Airport of IATA’s Centre of Excellence for Independent Validators in Pharmaceutical Logistics (CEIV Pharma).

The accreditation validates that HKIA, along with all three cargo terminals, all three ramp dealing with operators, and the home-based provider, Cathay Pacific, have the experience to deal with the whole airside pharmaceutical transportation course of end-to-end, from the time an plane lands to releasing the prescribed drugs to brokers, and vice versa.

All three cargo terminals at HKIA have additionally attained World Health Organisation (WHO)‘s Good Distribution Practices for Pharmaceutical Products Certification.

Despite the impression on air visitors brought on by the pandemic, HKIA has spared no effort in growing long run infrastructure and enhancing present amenities as a part of our preparation for air journey restoration.

Various tasks are within the pipeline, reminiscent of the development of the Three-runway System which is sort of equal to constructing a brand new airport subsequent to the present one, and an array of works underneath the Airport City developments.

We stay assured within the long-term prospects of the aviation business.

Breaking Travel News: How helpful are accolades such because the World Travel Awards in terms of selling Hong Kong International Airport?

VC: It is a prestigious recognition of our efforts in enhancing the passengers expertise and reaffirms HKIA’s place as a number one worldwide hub.

Breaking Travel News: What do now we have to look ahead to from the airport because the tourism market in China steadily recovers from the Covid-19 pandemic – what headlines can we count on from the approaching months?

VC: To additional reinforce our standing as a number one worldwide aviation hub, HKIA is growing into an Airport City which not solely manages flows of passengers and cargo, however an entity with novel capabilities together with retail and leisure, tourism, conference and exhibition, amongst others.

HKIA is growing right into a Three-runway System (3RS).

Besides the development of a brand new runway, the mission features a collection of assist amenities reminiscent of an expanded Terminal 2, a brand new T2 Concourse, new automated individuals mover and baggage dealing with techniques.

The new runway has its pavement accomplished and is anticipated to start operations in 2022.

Upon its completion, the present north runway can be closed for reconfiguration.

With the focused completion of the whole 3RS in 2024, the quantum leap in capability will allow HKIA to cater for the long-term air visitors demand and strengthen its standing as a global aviation hub.

Skycity is an integral a part of the Airport City growth, which homes the biggest built-in complicated for retail, eating and leisure amenities in Hong Kong.

Completing in phases from 2022 to 2025, the 11 Skies complicated will introduce over 800 retailers with greater than 120 eating ideas and Hong Kong’s largest indoor leisure space.

There can even be three Grade A workplace buildings, catering specifically for firms offering wealth administration in addition to wellness and medical providers.

The first lodge in Skycity, Regala Skycity Hotel, is scheduled to open this yr, offering round 1,200 rooms.

HKIA offers handy land and sea connections to and from the GBA for passengers to reap the benefits of the intensive flight community of HKIA.

To make the switch journey at HKIA much more seamless, building of a brand new switch terminal, the Skypier Terminal, and a bonded bridge-link has began.

It will permit switch passengers travelling on the HK-Zhuhai-Macao Bridge (HZMB) to enter the airport’s restricted space immediately, with out having to go through immigration procedures in Hong Kong. 

Upon completion of this mission in 2022, passengers who’ve obtained boarding passes and checked of their baggage at our distant terminals within the GBA might proceed on to the boarding gates, as if they’re utilizing their native airport.

Through the transformation into an Airport City, HKIA is focused to turn into a brand new landmark for each travellers and native guests, and an engine driving the financial growth in HK and the GBA.

More Information

Find out extra about Hong Kong International Airport on the official website.



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