TCS Inks 10-Yr Deal With Transport For London

IT providers main Tata Consultancy Services on Thursday stated it has been chosen by Transport for London (TfL) to design, implement and function a brand new good mobility system.

Financial particulars of the deal weren’t disclosed.

Over the course of the 10-year contract, which has the chance for a five-year extension, TCS will digitally remodel taxi and personal rent licensing and administration, in addition to implement steady enhancements and innovation, an announcement stated.

TCS will design and launch the brand new system utilizing its DigiGOV framework for fast digital transformation, it added.

The system will embrace an on-demand knowledge and information administration system that can improve consumer expertise by providing providers like licensing funds and refunds to automobile operators and homeowners by means of digital channels.

Streamlined workflows will hyperlink the user-friendly front-end interfaces with back-end actions corresponding to bookings, private element processing and automobile inspections.

This digital shift by design, will encourage a self-service strategy amongst licensees, the assertion stated.

Further, with knowledge hosted on AWS cloud, the brand new answer might be scalable to accommodate future progress, and resilient so clients don”t face outages throughout operational hours, it added.

The new system might be versatile and extensible to adjust to evolving coverage necessities and laws.

As a part of the change administration, TCS will conduct in-depth coaching as a part of the onboarding course of.

TfL is the foremost transportation authority on the earth with its progressive strategy in managing city transportation with the usage of expertise and knowledge, TCS UK and Ireland Country Head Amit Kapur stated.

“The new TCS-designed technology system will meet TfL”s key objectives, enhance customer experience and enable future requirements including connected, shared, electric, autonomous vehicle registrations,” he added.

Graham Robinson, General Manager of Taxi and Private Hire at TfL, stated an environment friendly and efficient licensing system is paramount for any regulator overseeing taxi and personal rent operations in a world metropolis.

“We are pleased to have signed this contract with TCS, as it ensures our business keeps pace with technological developments and gives the best possible service to licensees,” he added.

TCS stated it’s the largest IT service supplier by income within the UK with roughly 18,000 staff. 


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