A Month Into Launch, Glitches Still Mar New I-T Portal; Dept Says Engaged With Developer

The authorities on Monday stated sure key functionalities like consumer profile, ITR 1, 2 and 4 submitting, e-proceedings, viewing of outdated ITRs, can be found to the customers on the brand new earnings tax portal.

The new earnings tax e-filing portal www.incometax.gov.in had a bumpy begin from the day of its launch on June 7 because it continued to face tech glitches.

In a reply to a query on whether or not technical glitches proceed to mar the functioning of the brand new IT portal, Minister of State for Finance Pankaj Chaudhary stated many of the points reported by taxpayers pertain to non-availability or technical problems with sure functionalities or varieties.

‘Certain key functionalities like consumer profile, dashboard, submitting of ITR 1, 2 & 4, e-proceedings, together with Video conferencing requests, Digital Signing Certificate, viewing of outdated Income Tax returns, e-verification, e-PAN service, Aadhaar-PAN Linking, Adding Authorised Representative, and so on. can be found to the customers,’ he stated within the Lok Sabha.

The tax division has taken corrective measures via Infosys based mostly on suggestions from taxpayers, tax professionals and representatives of the Institute of Chartered Accountants of India (ICAI).

To a question on whether or not the federal government has requested the software program developer and vendor of the system to set issues proper and if that’s the case, the time by which it will likely be executed, Chaudhary stated the I-T division is constantly engaged with Infosys to expedite the decision of any pending points.

‘Infosys has knowledgeable that technical points seen within the functioning of the portal are constantly being resolved,’ he added.

Infosys was in 2019 awarded a contract to develop the next-generation earnings tax submitting system to cut back processing time for returns from 63 days to at some point and expedite refunds.

From January 2019 to June 2021, the federal government has paid Rs 164.5 crore to Infosys for growing the portal. 


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