A Month Into Launch, Glitches Still Mar New I-T Portal; Dept Says Engaged With Developer

A month after its launch and two weeks after the finance minister reviewed its functioning, technical glitches proceed to mar the functioning of the brand new revenue tax portal as sure key utilities like e-proceedings and digital signature certificates should not but practical, say chartered accountants.

Also, some abroad companies have been dealing with issues in logging into the portal, they mentioned.

Even after two weeks of the assembly and over a month of the portal launch, customers nonetheless proceed to come across a number of issues like unable to file I-T returns for previous years, obtain intimation discover u/s 143(1) for AY 2019-20 and earlier years, and Form- 3 beneath ‘Vivad se Vishwas Scheme’ isn’t seen on the portal.

When contacted, the Income Tax division mentioned it’s constantly engaged with the developer Infosys to expedite decision of points like log-in and ITR submitting on the I-T portal.

The much-touted new revenue tax portal ‘www.incometax.gov.in’ had a bumpy begin from the day of its launch on June 7 because it continued to face tech glitches, which prompted Finance Minister Nirmala Sitharaman to name a gathering on June 22 with officers of Infosys which has developed the brand new web site.

The I-T division mentioned presently, customers are reporting some points associated to non-availability of Income Tax Return 3, 5, 6 and seven and rectification performance, points in ITR submitting, e-verification or login to the portal in sure circumstances or technical points in submitting of sure statutory types.

‘The Department is constantly engaged with Infosys to expedite the decision of any pending points and to make obtainable all stability functionalities on the earliest. The Department can also be taking corrective measures based mostly on suggestions from taxpayers, tax professionals and representatives of ICAI to offer taxpayers with a easy e-filing expertise,’ the Central Board of Direct Taxes (CBDT) mentioned.

Senior officers within the Finance Ministry are having conferences and suggestions periods with group members from Infosys and exterior stakeholders reminiscent of ICAI regularly.

In response to queries on the glitches on I-T portal, Infosys mentioned, “We’re in our silent period. Clarity on the income tax matter was provided at our recently concluded AGM”. Infosys in 2019 was awarded a contract to develop the next-generation revenue tax submitting system to scale back processing time for returns from 63 days to sooner or later and expedite refunds.

BDO India Partner (Tax & Regulatory Services) Amit Ganatra mentioned after the assembly of the Finance Minister with the Infosys group on June 22, it appeared that every one the pending points would get resolved rapidly. While there was enchancment within the functioning of the positioning thereafter, plainly the technology-related challenges nonetheless persist and it might take some extra time to get the positioning up and operating fully.

“The e-proceedings tab is not fully functional, online rectification option is not available, JSON utility for filing tax returns in ITR 5, 6 and 7 is still not available and unlike the earlier website there is no tab for the VsV scheme for providing comprehensive information and no update of the pending actions tab, these are some of the functionalities amongst others that remain to be addressed in the new tax portal,” Ganatra added.

Dhruva Advisors LLP Partner Sandeep Bhalla mentioned Form 15CA/CB utility (referring to remittances) remains to be awaited. While bodily submitting of the identical is permitted, it’s a time-consuming course of. This is a time when firms declare and pay dividends and bodily submitting Form 15CA/ CB for remittance to every shareholder could be a job.

‘Also, the DSC is now required to be registered on the non-public e-filing account of the approved signatory. In the case of overseas firms having non-resident approved signatories not having a PAN in India, it’s unclear as to how this process will work. In reality, for such overseas firms, an error is being encountered even on the time of making an attempt to login onto the e-filing portal,’ Bhalla added.

Industry chamber PHDCCI’s Direct Taxes Committee Chairman Mukul Bagla mentioned the brand new revenue tax portal is anticipated to enhance effectivity in tax return submitting alongwith normal tax administration. However, for the reason that portal has main glitches even until date, the revenue tax work of taxpayers and tax professionals is critically hampered.

Listing out among the glitches on the portal, Bagla mentioned the taxpayer isn’t capable of file ITR u/s 148 of the Income Tax Act for earlier years as obtain of utility is occurring erratically and attachment of digital signature isn’t going down persistently regardless that the return is required to be filed inside 30 days of receipt of discover.

Also in lots of circumstances, OTP isn’t reaching the taxpayer for e-verification of ITR. In the e-proceeding tab, replies can’t be filed as OTP isn’t reaching to the authorised consultant. This is creating main issues as proceedings are getting time-barred.

In circumstances the place tax calls for have been raised, there isn’t any choice to ship a request for acquiring intimation u/s 143(1). The taxpayer isn’t capable of file purposes u/s 154 for rectification of errors as tab isn’t obtainable.

The modification of grasp information of the taxpayer is having main points and Form No. 3 (certificates of declaration) beneath Vivad se Vishwas Scheme isn’t seen on the portal.

‘The tax portal serves because the depository of all paperwork filed with the revenue tax division. However, the taxpayer is unable to obtain most paperwork from the portal like types filed in earlier years. The portal within the present type could be very sluggish as in comparison with the sooner portal,’ Bagla added.

Deloitte India Partner Saraswathi Kasturirangan mentioned sure functionalities reminiscent of checking the standing of e-proceedings, submitting of grievance petitions and so forth weren’t initially operational, and at the moment are enabled, clearly indicating that the utility of the portal is being expanded.

‘Functionalities reminiscent of on-line submitting of rectification is but to be enabled. From a sensible perspective, submitting of tax returns with the brand new JSON utility nonetheless has challenges which hopefully shall be sorted quickly,’ Kasturirangan added.

The CBDT in its response to PTI talked about that concerted efforts are being taken to resolve any pending points. As a results of these actions, lots of the preliminary points skilled by tax payers concerning slowness of the portal, non-availability of functionalities or technical points in functionalities have been mitigated, it famous.

Presently, about 8-10 lakh persons are logging into the brand new portal and on a mean 40,000 ITRs are being filed day by day, it emphasised.

The portal obtained greater than 62 lakh Aadhaar-PAN linkage requests, about 4.87 lakh e-PANs have been issued and 1.32 lakh DSC registrations have been accomplished. The e-proceeding performance has been deployed for tax payers for faceless evaluation and 24,781 responses have been obtained from taxpayers with 1.42 Lakh attachments until July 10, 2021.

Following the glitches on the portal after June 7 launch, the Finance Ministry had invited inputs from stakeholders. The ministry obtained 700 emails from stakeholders detailing over 2,000 points, together with 90 distinctive points/issues within the new portal.

During the assembly with Sitharaman and different finance ministry officers on June 22, Infosys CEO Salil Parekh and COO Pravin Rao together with different firm officers took notice of the problems highlighted by the stakeholders. They additionally acknowledged the technical points on the portal and shared the standing of the decision with respect to the problems highlighted by the stakeholders.

During the assembly, Sitharaman had expressed her deep concern on the varied issues being confronted by stakeholders on the brand new portal which was anticipated to offer a seamless expertise to taxpayers.

Last month, on the firm’s annual shareholder assembly, Infosys had acknowledged that it’s working to resolve the problems on the portal and already has succeeded on some fronts.


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